my device broke down and luckily it was still under warranty, I sent it to the authorized service center, EXACT Service. I was so surprised when they said that even though I didn't do anything wrong, the sensor got all rusty and they wouldn't fix it for free. They asked me to pay a crazy amount of 3640 to fix the issue, so ridiculous that they won't cover my device just because of some sensor issue that I couldn't even mess with if I tried. the service center must fix my device for free like they promised in the warranty. EXACT Service is trying to charge such a ridiculous amount for a manufacturing mistake? It's outrageous! It's their job as the authorized service center to take care of any problems during the warranty period. They can't just randomly deny a warranty for something that's my your fault.
Consideration of electronic card failure as out of warranty
My Xiaomi Vacuum Mop 2 Pro Plus is still under warranty, yet E** technical service refused to repair it**. Instead of fixing the issues as they should, they demanded I pay for the necessary repairs—so what’s the point of having a warranty? On top of that, they didn’t even replace the parts that sho...
I purchased a Xiaomi S1 Active smartwatch, and within a short period, the silicone strap tore (the same issue happened to a friend). I couldn't find a replacement strap in the exact color anywhere. As the product was under warranty, I sent it to the specified service center for replacement. They cla...
I snagged a Xiaomi robot vacuum on 12.12.2022, and wouldn't you know it, the thing couldn't map a room properly. Frustrated, I sent it off to the warranty service due to charging and sensor problems. Now, here's where it gets wild – the warranty folks said they'd only cover the motherboard replaceme...
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...
I purchased the Xiaomi Mi Robot 1C vacuum mop robot on 24/4/2021, and unfortunately, it encountered issues. On November 2, 2024, I sent the faulty device to Fix Center as a paid shipment. Despite the product being under warranty, they requested ₺3,500 for the repair, citing that some components were...
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