Xena Live Voice Chat Party Fraud Report Ignored by Support

I am using the Xena Live Voice Chart Party digital service and I would like to report a serious fraud incident involving the user ID 25061***. About one month ago, this ID took over my in‑app assets and I lost approximately 1,000,000 coins and 21,000 in money due to this situation. After realizing what happened, I asked for my money back and requested that this be investigated. The person using ID 25061*** told me that they have no money and that they would not return anything. I also tried to reach Xina Live Voice Chart Party support about this matter, but I have not received any response so far, which makes me feel unprotected as a user. I request that the account with ID 25061*** be thoroughly investigated and banned if fraud is confirmed, and that my approximately 1,000,000 coins and 21,000 in money be refunded to my account. I expect this situation to be handled urgently and that I receive clear information about the outcome of the investigation.