Unresponsive Xena App Support Ignores Host Harassment Complaint

I am writing regarding a serious problem my fiancé is facing in the Xena Group Voice Party mobile app with her in‑app talent/host agency. Her user ID is 21235395 and she is currently under the agency of an agent whose ID is MI from the agency called "وكالة ملوك العراق". For more than two months, this agent has been providing no real support or financial guidance to her, and he shows no intention to help her improve or benefit from the app. When she complains to him, his replies are dismissive, impolite and show clear ignorance of her concerns. He insists that she will never be able to do anything and that he will keep her in the agency without allowing any separation or change of agency. She has been trying to change her agency, but she is not allowed to do so. She is also not receiving any financial support or benefits from this agent, even though he is supposed to manage and support her account as part of the app’s talent/host system. He accused her of insulting him, which is completely untrue, and the main problem started because she refused to follow his intentions in matters unrelated to the app itself. This is very disturbing and creates a feeling of pressure and abuse of power. My fiancé has tried many times to contact Xena Group’s official support regarding this issue. She attempted to reach Xena representatives through the app and also via WhatsApp, but there has been no response. I personally also tried to contact support and received no reply. Because of this situation, she is now very close to leaving the app entirely, and I only convinced her to wait for one last attempt to solve this problem through official channels. We request that Xena Group urgently review this case, provide real support to my fiancé’s account and allow her to change her agency freely without any interference from this agent. We also ask that you investigate the behaviour of this agent, whose ID is MI and whose agency is "وكالة ملوك العراق", because his conduct and threats are a very bad example and image for your app. We expect Xena Group to protect users from such behaviour, ensure that agents cannot misuse their position, and help my fiancé continue using the app in a safe and respectful environment.