Xane Live Agency Supervisor Refuses WhatsApp Admin Transfer

I have been using Xane Live’s agency management and support service for more than a year in Saudi Arabia via the Android application, and during this time I have faced ongoing management and support problems that seriously affect my agency. The main problem is that the current supervisor responsible for my agency, Nada, refuses to transfer or change the WhatsApp group Super Admin for my agency, even though I have repeatedly and clearly requested this. My messages about this subject are ignored, and I do not receive any proper response or guidance. In addition, I am not getting any real support regarding account bans related to my agency, and these ban issues remain unresolved. When I contacted in‑app agent services and support about these matters, instead of investigating and solving the management failure, I was told in an unprofessional way that I must “adapt to the situation”. This response shows a lack of respect, professionalism and problem‑solving attitude, and it leaves me without any effective support for my agency’s needs. I also have several WhatsApp chat records that support my statements and clearly show the lack of response and support from the supervisor and the way my concerns were dismissed. I officially request an immediate and permanent change of my current supervisor Nada and to be assigned a new proactive and professional supervisor who will actually communicate, follow up and support my agency. I also demand full support in transferring the WhatsApp group Super Admin rights for my agency and a clear, professional solution for all unresolved account bans connected to my agency. I kindly ask Xane Live management to review these issues urgently, take my concerns seriously and provide a concrete solution as soon as possible.