X Charged Me for a Promotion That Never Activated

On September 23, 2026, at around 11:00 AM, I purchased a $10 promotion through the X app linked to my Türk Telekom mobile line in order to promote one of my posts. Although the charge was added to my phone bill, the promotion was never activated, and the app displayed a warning stating, “Promotion paused, it may not comply with our guidelines.”

I do not accept being charged for a service that I never received. I request that the $10 charge added to my mobile bill for this unused promotion be canceled and fully refunded. I also request that the necessary checks be carried out to ensure that customers are properly informed in such situations and that similar issues do not happen to other users.