On August 14, 2025, I discovered that multiple unauthorized purchases had been made in PUBG Mobile through my Türk Telekom mobile line, totaling ₺2,660. These transactions were carried out without my knowledge or consent. I later learned that my phone had likely been infected with malware, which automatically sent “yes” confirmation messages from my line in the background, approving these payments while I was unaware.
At no point did I manually approve or initiate any of these purchases. I contacted both Türk Telekom and PUBG Mobile support teams, but my dispute was rejected with the claim that I had given confirmation. This is a serious security vulnerability—it should not be possible for charges to be made through a user’s account without their explicit awareness and approval.
To make matters worse, due to the same malware, my line also sent messages and made calls to unknown numbers while I was asleep. As a result, my current bill has reached ₺20,560.
I demand:
Immediate cancellation of the ₺2,660 PUBG Mobile charges
A full refund of the unauthorized amount
A thorough investigation into how these charges and messages were processed without my consent
If this issue is not resolved promptly, I will file a criminal complaint with the prosecutor’s office and submit a formal complaint to the Consumer Protection Board. I expect Türk Telekom and PUBG Mobile to take responsibility and fix this immediately.
On February 17, 2025, without my consent, my Turk Telekom postpaid line was charged three times for ₺824.99 each, totaling ₺2,500, allegedly for PUBG Mobile purchases. These transactions were processed by Payguru under "automatic mobile approval." I never made any purchases or authorized any paymen...
On April 19, 2025, at 8:06 PM, a spyware application was remotely installed on my phone without my knowledge. This malicious software somehow accessed Telekom Mobile Payment and initiated a transaction to PUBG Mobile Turkey DCB, even though I don’t have an account linked to that service. The spyware...
On February 11, 2025, two unauthorized transactions of ₺794.99 each were charged to my account for PUBG Mobile purchases—without my consent. What’s even more concerning is that mobile payments were disabled on my account, yet I suddenly received a message saying they had been re-enabled without my a...
Without my knowledge or consent, I was charged twice on my phone bill for PUBG Mobile purchases, totaling ₺1650. I received a message from Turk Telekom about the transaction, but I never approved or authorized it. When I contacted customer service, they were completely unhelpful and provided no sol...
I have never played or installed PUBG on my phone, yet on March 16, 2025, at 21:45, I suddenly received multiple messages, and without my authorization, the system charged my mobile account twice for ₺825 each—a total of ₺1650. This is a serious issue. How can such a transaction occur without my ap...
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