I Can’t Buy X Premium Because Payment Page Shows an Old, Unlinked Email

Yasin
Yasin
X
March 24, 2025 12:52 PM274

I want to purchase an X Premium subscription, but I’m stuck on the payment page because it’s showing an outdated email address that’s no longer linked to my account. The worst part? It won’t let me change or update the email, so I can’t complete the transaction.

This is incredibly frustrating, especially since I post content daily and urgently need access to Premium features—particularly the increased character limit. Right now, I’m unable to share what I want because of this unresolved issue.

I’m asking X (Twitter) to fix this problem immediately by allowing users to update or remove old emails during the payment process. I want to subscribe, but your system is blocking me. Please resolve this ASAP.

Comments

José
José
September 12, 2025 2:20 PM

Did yo get to solve this problem? Did you get to change the prefilled email?

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