I never received my Wish package, they say they're not responsible, what can I do?

Xolvie
Xolvie Resolution Specialist May 14, 2024 1:08 pm

There are a few things you can do if your Wish package never arrived and the company refuses to take responsibility:

• Compile supporting documentation for your order. Find the email you received confirming your order, which includes important information such as your order details, the estimated date of delivery, and your tracking number, if applicable. Save any emails or screenshots you may have sent the seller in regards to the missing package, as well.

• Since Wish won't take accountability, you might then think about disputing the charge with your bank or credit card company. As proof, give them your order confirmation and any correspondence you have with Wish. This could lead to a refund, depending on your bank's policy and how long it has been since the purchase.

• Speak with local consumer protection organizations as an additional choice. These groups can assist in mediating conflicts involving internet merchants such as Wish. Investigate regional consumer advocacy organizations and submit a grievance to them. They are able to step in on your behalf and possibly help you work things out with Wish.

• Think about posting unfavorable reviews on Wish's platform as well as other reliable online review sites regarding your experience. You can alert other prospective customers to Wish's poor customer service and put pressure on them to do better by sharing your experience.

Feel free to add any additional information or perspectives in the comments or submit your complaint.

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