WeTransfer Ultimate Subscription Charged Me but My Files Disappeared

On March 26, 2026, I purchased a yearly WeTransfer Ultimate subscription using my email address h**************@gmail.com. However, after completing the payment, I was unable to access the data I was supposed to receive, and I also lost access to my older files. Even though approximately $242 was charged from my account for the annual membership, I could neither access my current data nor recover my previous files, which now appear to have been deleted.

After experiencing this issue, I contacted the WeTransfer support team multiple times. They repeatedly sent me a refund link, but the refund button on that page was inactive. Every time I tried to continue, I received an “an error occurred” warning and was redirected to another page asking me to fill out a form. Most recently, I received an email instructing me to use the “report a problem” button in my profile to request a refund, and I followed all of the described steps exactly as requested. Despite this, I still have not received any clear response regarding my refund, and I still cannot access my files.

Because I have been unable to properly use the service and because the links and refund process provided by WeTransfer do not function correctly, I have experienced serious inconvenience and frustration. I request that the full approximately $242 annual Ultimate membership fee charged to my credit card be refunded to me completely without any deductions and that my issue be resolved as soon as possible.