WeTransfer Kept Billing My Card After Subscription Cancellation

I subscribed to the WeTransfer Ultimate account using the weekly payment plan, but shortly afterward my card started being charged twice for the same subscription. Because of this issue, I canceled my membership through every available channel and completely closed all accounts connected to my two email addresses. Despite this, payments are still continuing to be taken regularly from my card.

This issue has been ongoing since February 10. My card was charged twice on both February 10 and February 16, and then charged once again on March 10 and March 17. On my bank statement, all of these transactions appear under the name “WeTransfer.” When I contacted my bank, they told me they could not directly stop or refund the transactions and that I needed to resolve the matter with the company itself.

After corresponding with the WeTransfer support team, I finally received a response earlier today. However, no actual solution was provided and my issue was not resolved. Even though I canceled all memberships and fully closed my accounts, I do not accept that money is still being withdrawn from my card.

I request a full refund of all unauthorized payments charged from my card since February 10 and demand that all WeTransfer-related charges be stopped immediately and permanently.