We placed an order through their online store on September 18, 2023, and chose the "in-store pickup" option, with the promise that it would be ready in 1 hour. But it's been a day, and the order is still not ready. They do have an online customer service representative, but kudos to anyone who is able to contact them. There is no information available when you call. Finally, I was able to contact an online customer service representative, who informed me that the Kizilay store does not offer in-store pickup. They abruptly terminated the call, and I have yet to reach another customer representative. My question is, why did you approve the order if the Kizilay store does not offer in-store pickup? Why did you take my money? Why can't I reach anyone or get any information about this problem? As the promised service remains elusive, the frustration grows.
On September 18, 2023, I ordered a product from the Watsons website. I chose the "click & collect" option, expecting to pick up the item immediately from the Watsons store in Edirne Keşan's Bendis Shopping Mall. When I went to the store after ordering the product online, they informed me that the "c...
I ordered from Watsons Click from Ankara Kentpark store on 01/12/2023. It seems to be getting ready. But normally it should be in the store within 1 hour. I called customer service and they all said different things. Look exactly 4 times. In fact, when I first called, it was a complete fiasco. Let m...
The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed another order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a...
I placed a transaction on the Watsons website on November 6, 2023, excitedly awaiting the arrival of my order. When I received the parcel, I realized that five items were missing from the shipment, much to my dismay. I immediately tried to call them using the provided phone number, but all I got was...
On November 9, there was a discount on skincare serums. I placed an online order with in-store delivery, which was initially approved. However, I later received notice that my order was canceled. This baffles me because when I checked on that day, three serums were available, and five days later, ot...
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