Schwarzkopf Palette Gave Me Severe Scalp Burn
Today, I used Schwarzkopf Palette hair dye in shades 10.1 and 12.1, purchased from the 365 AVM Watsons store. While using it, the smell was much stronger and different than usual. Immediately after dyeing my hair, I felt an intense burning sensation on my scalp, as if it were bleeding. I washed my hair immediately, but a serious wound developed on my scalp, and bleeding started. My scalp is literally split and is now very red and sensitive. I have used Palette products before, but I have never experienced such a reaction. The product’s batch number is: 2869278. This incident has caused me both financial and emotional distress. I request compensation, a thorough investigation, and remediation of my grievance. I would appreciate it if you could respond to me both through Xolvie and via my email address: bulutg***@gmail.com. I am not entirely sure where the batch number is located; if you provide guidance, I can share the number more accurately. The number I mentioned above is found at the tip of the dye tube. Additionally, there are numbers at the bottom of the box: one of them is 0803255305, and another is on the barcode, 3838824415055.
Dear Consumer, Henkel operates worldwide with leading brands and technologies in three business units: Laundry & Home Care, Beauty Care, and Adhesive Technologies. Founded in 1876, Henkel operates with many well-known brands and holds market leadership positions globally in both consumer products and industrial sectors. Henkel, with approximately 47,000 employees worldwide, continuously works to produce higher quality and more innovative products and systems, and your satisfaction as our consumers is our top priority. Therefore, when it comes to customer satisfaction and the quality of our products, we never compromise on our commitments and principles. Based on the feedback you shared about our product, and following the positive conversation our customer service representative had with you, we hope you will continue to use our products with confidence. We thank you for your interest in our company and our product, and for sharing your feedback about the product. Sincerely, Türk Henkel Kimya San. ve Tic. A.Ş.
