I bought a Polo Life 1.0 DSG passenger car from Elis Automotive in December 2023. I have driven all kinds of Volkswagen vehicles, but I have never seen a problem like the one I bought. The vehicle shakes in 1st, 2nd and 3rd gear. When I went to the service and explained the problem, they connected the vehicle to the computer and said there was no problem :) Then, upon my insistence, they did the calibration again. However, the vehicle continues to make the same shaking every second time it is driven. In addition, while driving, there is a separate shaking as if we were riding on a horse carriage. I thought I would report this transmission problem to Doğus at once. Once again, I was directed to the service. Again they said there was no problem. It's fine until you buy the vehicle, unfortunately there is no solution after purchasing it. The transmission is making noise when shifting gears, they say that's because of the dry transmission. Downshifting also causes wobbling, they say there is no problem. I wonder if service owners would pay so much money to get into such a problematic and uncomfortable vehicle? There is more, I will write about it in future complaints...
My 2023 VW Polo vehicle has a weird sound and vibration on the left-hand front wheel (LH fwd). I feel the vibration through the gas pedal, brake pedal, and floor while driving. Esenyurt Doğuş Oto VW service has not resolved the issue. I want it fixed as soon as possible. Otherwise, I will not purcha...
I own a 2023 Volkswagen Transporter with a standard chassis and a 2.0 TDI manual transmission. After driving just 3000 kilometers, I visited the DÖŞMAN Volkswagen contracted customer service on 06/01/2023 due to an issue with my vehicle. There were several problems that I encountered, which I will d...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
I bought a brand-new Passat from the Volkswagen dealership in Rize Turkey, but from the moment I got the car, I noticed a constant noise coming from the suspension. Despite visiting the service center multiple times for a sensor malfunction, they never noticed or mentioned anything about it. Moreove...
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