Voghion charged my card but my order failed, how can I recover my payment?

If Voghion charged your card but your order failed and you want to recover your payment;

Check your order status first;

• Log in → My Orders
• Note:
– Order number
– Status (Failed / Canceled / Error)
• Screenshot the order page

Verify the charge;

• Check your bank/card statement
• Note:
– Amount charged
– Date
– Merchant name
• Screenshot the transaction

Check email (including Spam);

• Search for:
– “Order confirmation”
– “Payment receipt”
– “Order failed”
• Screenshot any relevant emails

Try reloading order info;

• Refresh the order page
• Sometimes “Failed” updates after a moment

Contact the seller on Voghion;

• Use in-app messaging
• Explain:
– The order failed
– You were still charged
• Provide:
– Order number
– Payment proof
• Screenshot your messages

Open a refund request/dispute;

• Go to the order page → Request Refund / Open Dispute
• Choose reason:
– “Order failed / Not completed”
• Upload:
– Order screenshot
– Payment screenshot
– Messages with seller
• Request a full refund

Contact Voghion Support;

• Provide:
– Order number
– Charge proof
– Evidence screenshots

• Ask them to:
– Confirm payment wasn’t applied to a delivered order
– Refund the amount

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.