I want to file a complaint against Vodafone. Last week, someone threatened me with the number 0542 330 33 **, which was registered to me until last week, saying, "You are always calling me. I will go to the police and file a complaint." So, I went to the police and requested a number change because the police suggested that "your line may have been cloned." I reached out to the operator's company, Türk Telekom, for the change. After the number change, during my conversation with the Cyber Crimes Police Chief, he mentioned, "They may have made calls via WhatsApp, they cannot make calls otherwise." So, I called Türk Telekom and asked for my original line number back. However, they said, "We can't give it to you because we don't have that line anymore." Even though I called Vodafone multiple times, they have refused to restore my line number, even though I was the legal owner of that line until just two weeks ago. I'm bringing this issue to the attention of the Turkish public, as Vodafone's behavior has caused me significant trouble.
My Vodafone line, 0539****85, has been unusable for about a month since we requested a transfer and it never came back online. I've visited multiple stores and talked to several customer representatives, but they all claimed they've never encountered such a problem and blamed it on my line being "in...
I am the legal owner of the line 05447943***. Vodafone is failing to protect my personal data; they are processing my personal information without my consent. Whenever I raise this issue during calls, the representatives avoid addressing it. I've already decided to file a complaint with the relevant...
I'd like to transfer my Turkcell number to Vodafone. Despite calling customer service every day for a week and emphasizing the importance of the situation, Vodafone representatives continue to tell me today that the process is on hold due to a system problem. It's frustrating because, despite the fa...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
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