Vodafone New Line Not Working, They Didn't Activate It On Time

Vodafone I applied for a new line on 01.08.2023 on my own behalf. But unfortunately, our new line has not been opened as of today, 05.08.2023, although we requested it as an emergency because we had an upcoming birth.... And although we met Vodafone, a new GSM operator, I did not like it at all and I was not satisfied at all. Because we cannot call anyone because we do not have any open postpaid lines. When we called the customer representative because we applied for a Vodafone postpaid line, he told us that the legal process will be opened within 2-4 days after the documents are received within 2-4 days, after the confirmation team calls you and confirms you, your line will be opened within the legal process. I would like to complain about this issue and I would like to state that I will make a criminal complaint in court.