The mobile phone that I purchased from the online store of Vodafone did not work when it arrived. Nearly eight months have passed since I handed back the phone. When I checked the status of the debt collection process for my Vodafone account on the government portal, it showed that Vodafone owes me approximately 2,400 tl in total. Despite the fact that five months have passed, I have not yet been issued a refund. Both the customer service at the online store and Vodafone, in general, are not meeting my expectations...
Vodafone has an online store where I bought an Honor Magic Watch 2. The product didn't work right, and an official service report said it couldn't be fixed. This means that a refund should be given. The customer service team at Vodafone's Online Store told me to send this report. I did what they sai...
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
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