On May 3rd, 2023, I discovered that an unknown person had purchased a smartphone through the installment payment option on my Vodafone bill. I am very unhappy with Vodafone's response, especially given that I did not make this purchase. Vodafone has shown no interest in resolving this issue despite my efforts, complaints, and even the writing of a formal letter. Despite my protests, complaints, and even the writing of an official letter. I've never been even one day late on my bills, and I've kept a high level of loyalty points over the years. The existence of such a system is beyond comprehension. I have an urgent request that Vodafone, as a corporate entity, take immediate action to resolve this matter.
Vodafone A.Ş. is not even complying with the Consumer Arbitration Committee's decision. On August 31, 2023, the Consumer Arbitration Committee issued a decision (Decision Number: 016020230001473) in my favor. Since that date, despite my attempts to inform both customer service and n********@vodafone...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
My order was scheduled to be delivered 'express' between 12:00 PM and 3:00 PM on August 21, 2023, and I placed it through Vodafone's Online Store. Moving forward to the afternoon of August 24, 2023, at 1:17 p.m., my package is still missing. Congratulations, Vodafone, on such an excellent service! I...
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