I contacted Vodafone's online customer service and began the process of transferring my phone number. They were supposed to send me the necessary documents to sign at home, then give me a SIM card, and then call me to get my permission. I was never allowed to sign any documents, was never given a SIM card, and was never contacted. They changed my phone number without my permission and in clear violation of my rights, and as a result, I am now obligated to purchase services from them. Their customer service department was also unable to help me in any way. I am determined to assert my rights in any and all ways available to me. To avoid becoming a victim of such schemes, I strongly advise everyone to proceed with extreme caution when conducting business with Vodafone online.
During the pandemic, I applied for Vodafone home internet. They came to set it up, but since my last name had changed, they left without completing the process using my old ID. No paperwork was done, no modem, no internet—nothing at all. I guess they never initiated the subscription, yet now they're...
I bought a prepaid Vodafone SIM card for my son. After 4-5 months of trouble-free service, Vodafone's customer service abruptly switched our prepaid line to a postpaid plan without our knowledge or consent. We learned about the change via text message, and despite numerous calls to customer service,...
They've been teaching me what a bad decision I made since the day I applied to switch to Vodafone. I started the process of switching operators, and despite spending hours on the phone, it took 4-5 days for my SIM card to arrive. When I called to inquire about the status of my application, I was ast...
I'm fed up with Vodafone's inaction and poor customer service. My phone was stolen, but my SIM card remained active. I called to cancel it, but they refused. So I went to a Vodafone store and canceled it. They later called and demanded an exorbitant termination fee. They offered to reactivate my pho...
I applied to Vodafone to change lines, at first the whole process was going well until I was called by online transactions When I was called by Vodafone, they said that two applications were made on my behalf and they said that we canceled the second transaction, and I approved it, and then the line...
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