Meryem is very satisfied with the result
Resolved
I Wasn't Provided Any Delivery or Customer Support With Vivense Table Set Assembly
Meryem
August 24, 2024 11:07 am
46"Thank you"
Vivense Delayed My Balcony Set Delivery and No Clear Date Provided
Koray
August 28, 2024 2:37 pm
50
We purchased a balcony seating set from Vivense. The initial delivery date was stated as 08.08.2024, but after the purchase, it was updated to 20.08.2024. Then, we were told that the delivery date was uncertain. In fact, no one even called us; we had to go to the store to find out. The reason given was that it was an affordable product. When we requested a refund and asked when it would be processed, we were told that it was also uncertain, that our request would be entered into the system, and we would probably have to wait 20-25 days. When we asked if the high demand wasn’t apparent when they sold the product, they said new delivery issues had arisen. The issue isn't the delayed delivery, but the fact that they can't even provide a delivery date. Likely, the product won't arrive at all. If it isn't delivered within a week, I will take legal action through a lawyer. If they think they can hold onto people's money for 2-3 months and then refund it, the company will suffer even more losses this way.
August 29, 2024 7:19 pm (1 day after complaint)
Similar Complaints
Vivense Promised Fast Delivery Yet No 3-Seater Sofas or Armchair
Nilay
July 26, 2024 3:28 pm
52We ordered 3-seater sofas and 1 armchair from Vivense Bornova store on June 9, 2024, with a fast delivery campaign, with the order number "9bea07001237". It was promised that they had a ready-made 3-seater sofa product and that it would be delivered within 6 days and would be delivered on June 17 at...
Cansu is very satisfied with the result
Resolved
Vivense Furniture Delivery Delayed Without Explanation: Poor Customer Service Experience
Cansu
January 23, 2025 3:04 pm
73"There has still been no response. I want you to send the product I purchased to my address immediately."
Banu is completely dissatisfied with the result
Vivense Bedroom Set Delivery Cancelled Unjustly
Banu
February 28, 2024 11:24 pm
35On October 22, 2023, I bought a bedroom set from Vivense, and it's scheduled to be delivered between March 1-8, 2024. However, just one week before the planned delivery, it was unexpectedly canceled, leading to financial and emotional turmoil. When talking about a different product, the compensation...
Vivense Does Not Send Products And Does Not Refund Money
Emrah
August 22, 2024 1:04 pm
43I ordered an armchair and a TV unit from the company. They gave the delivery date as 19.07.2024. The armchair arrived at the beginning of August, but the TV unit did not arrive. I said okay, cancel and refund my money. The store said that they had made a request to the center for this, and that they...
Comments