Disappointed with Vivense! Paid Rug Undelivered, Price Increased, & No Compensation

February 19, 2024 3:18 PM31

I placed an order for 3 Kilim rugs from Vivense's online platform on February 2, 2024. While 2 rugs were delivered, one remains undelivered. They claimed a lack of supply and canceled my order, despite my upfront payment. I questioned their integrity, as they continued selling the item at a higher price post-order. If there was a supply issue, why continue selling? Moreover, the current price exceeds what I paid 17 days ago, causing a loss in value. My money was utilized for 17 days, yet I'm left uncompensated. Neither the customer service nor the company exhibits goodwill. In previous years, I didn't encounter such issues with Vivense. Operational inefficiencies shouldn't burden consumers, not to mention the questionable product quality. Vivense, this is regrettable.

February 19, 2024 6:03 PM (2 hours after complaint)

Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center

February 21, 2024 2:07 PM

Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center

February 23, 2024 12:21 AM

Hello, To provide you with more detailed information by checking your order, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center

Comments

Similar Complaints

1

Vivense Bedroom Set Delivery Cancelled Unjustly

February 28, 2024 11:24 PM35

On October 22, 2023, I bought a bedroom set from Vivense, and it's scheduled to be delivered between March 1-8, 2024. Ho...

1

Vivense L-Shaped Sofa Delivery Delay Problem

August 5, 2024 4:50 PM45

I purchased an L-shaped sofa (Kagu Corner Flavia Puflu Köşe Takımı, Dark Grey) on May 31, 2024, with an expected deliver...

FeaturedTopics