I made a long edit in VivaVideo and when exporting, the clips were deleted. How can I request compensation?

If a full edit in VivaVideo gets erased during export, you can request compensation or a technical review by following these steps:

• Save evidence of the failure: before closing the app, take screenshots of the error message, the project duration, or the blank space where your clips should be.

If you’re on Android, check the DCIM/VivaVideo or Movies/VivaVideo folders—sometimes temporary files are saved there.

• Contact official technical support: email [email protected] or use the form at https://www.vivavideo.tv/contact.html.

Clearly explain the error, your device model, and operating system. Attach the screenshots and state that you are requesting compensation for the loss of your work.

• Request a review of your account: some errors may be linked to server issues or cloud-sync problems. Ask them to review your recent projects and specify whether you’re using the free or premium version.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.