VivaJoyVideo took unauthorized weekly payments; how can I get a full refund?

Review the charges first;

• Check:
– Your VivaJoyVideo subscription and billing history
– Whether a free trial converted into a paid plan
– Whether weekly auto-renewal was enabled
– The dates and amounts of all charges

Gather evidence;

• Save screenshots showing the charges, subscription status, and any cancellation or refund requests.

• Keep payment receipts, transaction IDs, and bank statements showing the repeated debits.

Contact VivaJoyVideo support;

• Request:
– A full refund for the unauthorized weekly payments
– Immediate cancellation of the subscription
– Removal of your saved payment details, where possible
– Written confirmation that no further charges will occur

Contact your bank;

If you did not authorize the payments, contact your bank or card issuer to dispute the transactions and ask about blocking future recurring debits. If you subscribed through Google Play or Apple's App Store, also request a refund through the relevant platform.

Escalate if unresolved;

If VivaJoyVideo refuses to resolve the issue, consider filing a complaint on Xolvie with your payment records and support correspondence.