Vitabiotics order never arrived and support won’t answer, how can I escalate this with them?

If your Vitabiotics order never arrived and support isn’t answering, start by emailing [email protected] with your order number, tracking details and a clear request for redelivery or a refund — use the “Get in Touch” form on their official site too for an extra channel.

If that still gets no response, escalate by calling their UK office (+44 20 8955 2662) during business hours or posting your issue publicly via social media where the brand is active, which often prompts replies.

Additionally, you can lodge a formal complaint with an independent consumer-help platform like Xolvie to track your case and potentially involve local regulatory bodies if needed.