Brand Overview: Viome
Viome (Viome Life Sciences, Inc.) is a digital health and wellness company that analyzes the human microbiome and gene expression to provide personalized nutrition and health insights. The company was founded in 2016 by entrepreneur Naveen Jain and operates out of Bellevue, Washington.
Contact Info
Customer Support Email: [email protected]
Phone Number: +1 (855) 958-4663
Industry and Operations
Viome operates in the direct-to-consumer health intelligence, microbiome testing, and personalized nutrition industry. It combines at-home bio-sample testing with artificial intelligence to formulate individual wellness regimens.
- At-Home Testing Kits: Includes the Gut Intelligence Test, Health Intelligence Test, and Full Body Intelligence Test utilizing stool, blood, or saliva samples.
- Personalized Supplements: Custom-compounded daily supplement packs, probiotics, and prebiotics tailored to individual user test data.
- Precision Nutrition Guidance: An AI-powered mobile app providing tailored lists of foods to enjoy, minimize, or avoid.
- Subscription Services: Monthly delivery subscriptions for personalized supplements and recurring periodic health testing kits.
User Sentiment
Public consumer sentiment reflects widespread frustration regarding fulfillment delays, recurring subscription fees, and communication barriers with customer support, despite high consumer interest in at-home health tracking.
- Extended Processing Delays: Frequent reports of test results taking several weeks or months past the promised turnaround window.
- Subscription and Cancellation Disputes: Frustrations over recurring billing charges, challenges in pausing or canceling monthly supplement subscriptions, and difficulties obtaining refunds.
- Sample Collection and Processing Failures: Complaints regarding difficult collection procedures (particularly blood samples), resulting in rejected specimens and lengthy retesting requirements.
- Customer Service Accessibility: Long wait times for email replies, repetitive automated responses, and limited availability for live telephone support.
- Data Reliability and Value Concerns: Skepticism regarding the consistency of the algorithm-generated food recommendations and whether the insights provide actionable health benefits.
Share Your Experience
If you’ve experienced issues with Viome, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.