On April 18, 2024, I ordered underwear through the Victoria's Secret mobile app as part of the 'Buy 7, Get 3 Free' promotion. Despite making the purchase, my order did not appear on the app owing to a system fault. When I contacted them, they required that I email them the bank authorization number and a screenshot of the payment. I submitted this information to my bank, and customer support contacted to apologize, assuring me that my things will be dispatched and the payment would be confirmed in their records. However, when I checked the next day, I discovered that my order had been canceled, and I would be refunded within 14 business days. When I called customer support again, I voiced my disappointment at not being notified of the cancelation and indicated that I could have reordered the same things while the campaign was still running. I brought this up with M****, mentioning the existence of recorded discussions. I am not requesting a return; I want the products I ordered. We filed complaints with my lawyer and Consumer Rights. All legal rights are reserved. I also warn individuals around me not to trust brands like Victoria's Secret. Regards.
So, on March 18, 2024, I went ahead and ordered some body spray and body cream through the Victoria's Secret mobile app. I got an email letting me know that my order has been confirmed. But then, on March 27, 2024, I got another email saying I was getting a refund for my order. I bought these items ...
Between September 19-22, I took advantage of Victoria's Secret’s 7-for-3 underwear promotion, purchasing 7 pairs of underwear, a sweatshirt, and sweatpants for a total of 9 items. However, when my package arrived, all 7 pairs of underwear were missing. When I contacted customer service, they insiste...
My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
I bought something from the Victoria's Secret website on December 31, 2023, but ended up returning it because I wasn't happy with it. Even though I have submitted all the required return documents, the company insists that there is an issue with the shipment and has not issued a refund to me yet. I'...
Comments