On August 15, 2024, I received my Victoria's Secret order, but there were significant issues. Even though I ordered five different items, two of them were not what I wanted. This is completely unacceptable. I double-checked my order, and it was correct on my end. However, the wrong items were sent to me. To make matters worse, they also sent extra items I didn’t order. When I reported this, they didn’t even bother to arrange a pickup for the unwanted items. This is the worst experience I’ve had, and I will never shop with them again.
My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
So, on March 18, 2024, I went ahead and ordered some body spray and body cream through the Victoria's Secret mobile app. I got an email letting me know that my order has been confirmed. But then, on March 27, 2024, I got another email saying I was getting a refund for my order. I bought these items ...
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the store staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request...
I bought something from the Victoria's Secret website on December 31, 2023, but ended up returning it because I wasn't happy with it. Even though I have submitted all the required return documents, the company insists that there is an issue with the shipment and has not issued a refund to me yet. I'...
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