On September 8, I purchased an anti-hair loss shampoo on Trendyol, making sure to order it from Vichy’s official store page. However, when I received the invoice, I noticed that the seller was listed as “Cosmolog”, and the package label also said Cosmolog instead of Vichy. The “anti-hair loss” text appeared as a sticker label. Still, assuming it was from the official brand, I started using the product.
After the second use, my hair loss significantly increased, and I developed scalp flaking and irritation. At first, I thought it might be temporary, but the hair loss worsened, which made me suspect the product might not be authentic. I have used it several times over the past month, and I still have the product in my possession.
During this process, I contacted Vichy customer service, but they redirected me to Trendyol Assistant. I paid a total of approximately $20 for the product. I have never experienced such an issue before.
I request that the authenticity of the product be investigated and that I be refunded in full. I kindly ask that my complaint be resolved as soon as possible.
On May 22, I ordered Vichy Dercos shampoo for fine hair from Vichy’s official store on Trendyol. Since I’ve never had any issues with Vichy products before, I trusted the brand completely and purchased it without hesitation. The shampoo claims to be volumizing and suitable for all hair types, but th...
Hello, I've been using Vichy Dercos Anti-Dandruff Shampoo for dry and flaky scalps for over a year with great results—until now. I recently bought the same product from Vichy’s official store on Trendyol, expecting the usual quality. But the shampoo I received has a noticeably different scent and te...
On September 20, 2025, I purchased a Vichy Dercos Energy+ Anti-Hair Loss Shampoo from a pharmacy. From the first day I started using it, I began to experience an allergic reaction on my scalp, including severe dandruff, flaking, and itching. I have been using the shampoo for about one month, and the...
I've been using Vichy Dercos shampoo for over three years due to scalp issues like dandruff and eczema. It had always worked perfectly, which is why I trusted the brand enough to buy two bottles during a discount on Trendyol on the 20th. But the moment I opened the new bottles, I knew something was ...
I've been using Vichy Dercos shampoo for about 3 years to manage a scalp condition involving dandruff and eczema. It was the only product that helped soothe my scalp and significantly reduced my symptoms. I had never experienced any problems with it—until now. On June 20, I saw a deal on Trendyol an...
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