Vestel Refused to Replace My Faulty Toshiba 65UA3D65DT TV Under Warranty
Vestel Toshiba 65UA3D65DT model TV warranty 2026 3. A service record was opened due to a crackling sound in my device until the 3rd month. The service that came said that it was from the power supply board and ordered a part and came again and installed the new part. The sound continued. He found that the LEDs of the TV were faulty and suggested that the LEDs be changed, but I do not accept it. I do not have to use a TV with changed LEDs. I requested that my product be replaced with a brand new one. After the service went, I was called and told that there would be no replacement. I will take the issue to the Consumer Arbitration Committee. I request that they get back to me urgently and replace it with a brand new device
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. We have shared your notification with our Customer Relations Officer, and it will be evaluated. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? If you would like to check, we leave our link here. We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us, send an email, or speak with Vestel Assistant. Vestel Customer Services
The so-called Self Service is not aimed at resolving complaints but at opening service records. Instead of sending such canned messages, call and find a solution. If you do not replace this TV as soon as possible, be aware that my complaints will be communicated to you through all channels. I have 4 Vestel products in my home, and I will not even buy a nail clipper again. I will even inform all my acquaintances about the issue.
The matter has just been submitted to the Büyükçekmece Consumer Arbitration Committee.
I will not even buy a nail clipper from the Vestel brand for my home again. The ringing sound that causes a headache continues even when the TV is off, and they didn't even bother to call for the complaint here.
