Underdog Sports

Brand Overview: Underdog Sports

Underdog Sports is a sports gaming platform operated by Underdog Sports Holdings, Inc. The platform offers fantasy sports contests, sports picks, and other sports-related products for eligible users in permitted locations. Users can make entries, participate in contests, and withdraw eligible winnings through supported payment methods.

Contact Info

Customer support email: [email protected]

Customer support: Users can contact support through the in-app Contact Support option or the online chat feature.

Phone: 1-844-629-7290

Company address: 150 Waterbury St., Brooklyn, NY 11206, United States

Industry and Operations

Underdog Sports operates in the online sports gaming and fantasy sports industry. The platform allows eligible users to participate in fantasy contests and sports picks involving professional and collegiate sports. It also provides deposit and withdrawal services for eligible account balances.

• Fantasy sports contests
• Sports picks and entries
• Player and team-based selections
• Promotional bonus funds
• Deposits and account balance management
• Withdrawals through supported payment methods
• Sports-related mobile and web services

User Sentiment

User sentiment is mixed, with recurring complaints focusing on account restrictions, identity verification, withdrawal delays, payment issues, and customer support. Public complaint records also include disputes involving accounts being closed after reviews or verification checks.

• Account suspensions and closures: Some users report that their accounts were restricted or closed, particularly after attempting to withdraw funds or following an account review.
• Identity verification: Customers report being asked to provide identification, selfies, bank statements, or other documents before their accounts or withdrawals can be reviewed.
• Withdrawal problems: Some users complain about delayed or unsuccessful withdrawals and difficulties accessing winnings while their accounts are under review.
• Payment issues: Complaints include rejected deposits, problems with withdrawal methods, and restrictions involving payment sources that do not match account information.
• Customer support: Some users report long response times, automated support interactions, or difficulty obtaining a clear resolution for account and payment disputes.
• App and technical problems: Users have reported search problems, entries failing to submit, loading issues, and other technical difficulties affecting gameplay.
• Account verification requirements: Some customers express frustration when additional documentation is requested after they have already completed an initial verification process.

Share Your Experience

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