I was falsely banned from Umingle on Monday, April 6, at around 2 p.m. while using the service through the Safari web browser. The system flagged me as underage even though I am 19 years old, and I received a ban with the ID f903093a. Being automatically banned by AI moderation despite being of legal age is extremely frustrating, especially when I am willing and able to verify my age. There is no clear way to contact support or submit an appeal, which makes this situation even more difficult to resolve. I do not understand why I cannot simply use an official ID verification process or my ban ID to prove my age and correct this mistake. I kindly request that my ban be reviewed by a human and lifted as soon as possible, or that I be provided with a way to complete an official ID verification so that I can regain access to my account and continue using Umingle without further issues.
I was banned from Umingle.com today with the ban ID 59c473bb, and I believe this ban is completely unjustified. The system claims that I am under 18, but this is incorrect. It appears that the AI moderation system misinterpreted a number out of context and wrongly concluded that I am underage. Aft...
I have been using Umingle on the web platform, and my account was blocked three days ago. The ban details shown to me are “Ban ID: f4f74e90,” and the reason provided is “under 18.” However, I am 20 years old, and this reason is incorrect. Since the ban, I have not been able to access my account, an...
I have been using Umingle.com and my account was suddenly banned yesterday evening. When I tried to log in again, I received a message saying that I had not yet reached the age of 18, but this information is incorrect because I am already 18 years old. At the time my account was banned, I was simply...
I am over 21 years old, but when I try to use Umingle on both the web site and on my phone, the system marks me as underage and does not allow me to access my account properly. This problem started today and has been ongoing since then. Because of this incorrect age assessment, I cannot use my accou...
I am an Umingle user from Indonesia and my account is incorrectly restricted as “under 18,” even though I am already 18 years old. Because of this restriction, I cannot use my account normally. I request that my account be unlocked, my age information be corrected, and all “under 18” restrictions on...
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