U-Haul Charged Me Extra After Sending Me to a Farther Location Without Apology

Customer support with U-Haul has been absolutely appalling. Online, I reserved a moving truck, carefully choosing the nearest site to cut my travel—should have been just a 12-mile round trip. Arriving, the staff member casually told me they claimed nothing was available and they couldn't rent me the truck for local usage. They pointed me to another place twenty miles away without providing any answers, adding needless distance and $40 in additional fees. The whole encounter seemed to be a poorly run business where U-Haul's disarray costs consumers. Notwithstanding the difficulty, no apologies or reimbursement was given. This degree of service is poor, hence I will think again about using U-Haul for any next relocation need.