Turkish Airlines notified me that my miles were about to expire, so I tried to convert them into gift vouchers using their app. However, the system repeatedly displayed an error, making it impossible to complete the transaction. Is this deliberate, so customers can't use their miles?
When I called customer service, the representative, who said their name was A*****, simply responded, "There’s nothing we can do." This is unacceptable from a company as large as Turkish Airlines. Why are loyal customers treated this way? I will be filing a complaint with the Consumer Arbitration Committee if this issue is not resolved immediately. This behavior is unfair and causes unnecessary frustration for customers.
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
I used my Turkish Airlines account (TK778183255) to arrange a gift ticket for a friend using my miles. At the airport, my friend was asked, “Did you purchase the ticket with money or miles?” Since they were unfamiliar with miles, they simply replied, “My friend arranged it.” Following this, Turkish...
I tried to book a ticket with my award miles on Turkish Airlines. My miles were deducted from my account, but no ticket was issued. Despite this, I even received an email as if the booking had been successfully completed. In addition, I was not allowed to use the balance in my TK Wallet. The system ...
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