Due to my father's passing, our request to close his Turkcell line was denied because they demanded payment for a promotional scale that had been provided. We were not even aware that the scale had a cost associated with it since it was given as a promotion. Despite calling customer service multiple times, we were unable to get connected. Each time, we were put on hold for long periods without any response. Turkcell employees told us there was nothing they could do and that we needed to resolve the issue through the call center. We find it unreasonable to deny the closure request under such circumstances and are seeking a resolution without further complications.
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
Hello, I contacted Turkcell's customer service to transfer my number to their network. During the call, I progressed to the approval stage of the number transfer process. However, I asked a question about how the termination fee would be calculated if I canceled my contract due to poor signal streng...
I reached out to Turkcell to cancel my postpaid line, and they promptly returned my call. During the call, they insisted they couldn’t hear me, despite my signal being full. They kept insisting, “Sir, we can’t hear you,” and then suddenly hung up the phone. It seemed like they were just looking for ...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although my number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obv...
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