I reached out to Turkcell to cancel my postpaid line, and they promptly returned my call. During the call, they insisted they couldn’t hear me, despite my signal being full. They kept insisting, “Sir, we can’t hear you,” and then suddenly hung up the phone. It seemed like they were just looking for a reason to not handle my cancellation request. I am resolute in my decision to cancel my queue and will take legal steps if needed. I just want a clear and prompt resolution to my request, without any delays or excuses. I trust that Turkcell will address this matter with the seriousness it deserves and proceed with my cancellation as I have requested.
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
On July 30, my spouse and I switched to Turkcell, but neither of our lines works at home. Sometimes we get a signal for 1-2 bars, but then it drops to 3G. Due to the lack of service, we are considering switching back to our previous operator. However, Turkcell is threatening us with a cancellation f...
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