Mehmet is very satisfied with the result
Resolved
Turkcell Charges Loyal Disabled Customer More Than New Subscribers
Mehmet
November 04, 2025 11:37 am
27"It's been over 36 hours and unfortunately there is still no response."
Turkcell Gave Me Poor Service Despite Seventeen Years Use
Durmuş
June 11, 2025 10:06 am
31
I have been using my Turkcell line for approximately 17 years. I am also a person with a disability. The offers presented to me are extremely expensive. Additionally, for the past month, I haven’t been receiving proper service in exchange for the amount I’m being charged. I submitted a service request for my location, and the response I received stated that the base station is insufficient. However, I experience this issue everywhere I go. Internet speeds are very low—especially the upload speed, which doesn’t exceed 2 Mbps on 4.5G and barely reaches 5 Mbps on 5G. If Turkcell is charging us this much, they are obligated to provide the corresponding level of service. I kindly request that necessary action be taken.
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