Being a Trendyol seller, I'm having trouble reaching out to the seller support line to discuss my problem. Upon contacting the seller support team, they alleged that I was selling counterfeit Adidas and Puma items, even though our business is focused on books and not footwear. According to the website, I have a 15-day window to dispute, but when I reach out to the seller support line, they ask for invoices linked to a barcode I have never utilized for any transactions. I clarified that the items we offer do not match the barcode number they provided. They informed me that my account had been closed indefinitely. It can be not very pleasant to not receive the support you need after putting in the effort to keep things running smoothly. Our account number is 898824, and we do not offer items with barcode 4489405. We handle sales using sample invoices and our suppliers. After submitting a support request, I got an automated reply with the notification number bc57b9ac. I did not have the product in my inventory or sell it, which supposedly caused my account to be terminated. After my conversation with the seller support team, they requested that I send an email. They also brought up sales of counterfeit Adidas and Puma shoes, which we have never been a part of. I'd be grateful if someone could investigate this issue. Warm regards.
As a seller on Trendyol, the experience has become incredibly frustrating and burdensome. Even listing a product is a challenge; if it’s a branded item, you can’t list it, even with an invoice. For example, I sell computer parts and upload an invoice, but it gets flagged because the brand name like ...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Tr...
Comments