As a seller on Trendyol, the experience has become incredibly frustrating and burdensome. Even listing a product is a challenge; if it’s a branded item, you can’t list it, even with an invoice. For example, I sell computer parts and upload an invoice, but it gets flagged because the brand name like AMD or Asus isn’t in the invoice title, even though barcodes from the brands are visible on the invoice. When you contact live support, they just tell you to re-upload the invoice, which feels like a joke. They seem uninterested in facilitating sales. If you don’t list a product, they call to ask why, but when you respond, no one follows up. The departments appear to have no coordination, and they make it impossible to sell even with proper invoices. The whole process feels like a relentless and unnecessary hassle.
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sell...
Being a Trendyol seller, I'm having trouble reaching out to the seller support line to discuss my problem. Upon contacting the seller support team, they alleged that I was selling counterfeit Adidas and Puma items, even though our business is focused on books and not footwear. According to the websi...
I cannot change my email without losing my order history, and the system simply does not work. I can’t access my invoices through my old email either. This has become a serious issue, especially since I need the invoices for warranty and return purposes. I’ve contacted Trendyol help center multiple ...
I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Tr...
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