I never received the return invoice, which has made it impossible for me to return the product I bought. I purchased two 50L pedal bins, and although the lid opens smoothly when the pedal is pressed, it unfortunately does not close properly when you release your foot. The seller from Trendyol assured me that I would receive the invoice within 3 business days, but unfortunately, it never arrived. I reached out to customer service and B*** Ha*** assured me that I would receive a response within 3 business days. However, I've been patiently waiting for the invoice from the seller for the past 4 days, but I have yet to receive anything. Whenever I propose reaching out to the seller directly to speed things up, they always refuse to provide any further assistance. If you're unable to assist with this matter, I'm curious about your ability to provide assistance in any other area. I am extremely dissatisfied with the system's design, which only serves to inconvenience and frustrate customers. This complaint is necessary because of the significant amount of time wasted on their inefficient process.
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
I ordered Trendyol, and when I got the item it lacked an invoice. I find it difficult to understand how they could send an item without a necessary proving documentation. The missing invoice has me in a tough position right now. When I contacted customer service, they merely sent me to the seller wi...
Please respond to Trendyol regarding the reopening of my closed Trendyol account or my invoice request. There has been no response or callback for days. I just want to access the invoice for the Apple product I bought 3 years ago—why is it so difficult? It's like I'm asking for an invoice from 10 ye...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sell...
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