Travel Town Keeps Freezing and Won’t Let Me Access the Game

I have been playing Travel Town for about a year, and especially over the past week, the technical problems I have experienced have made the game completely unenjoyable. When I try to enter the game, a “technical issue” or similar warning repeatedly appears on the loading screen, and the game does not open. The screen simply freezes. A game that is supposed to help me relax has instead become a source of serious stress because it now takes me up to a week to complete a single order.

I have made numerous purchases to make progress in the game, and I have spent more than $21 in total over the past month. When I do not make purchases, the game almost comes to a standstill, orders become extremely difficult, and I often do not receive rewards from daily gifts or chip-related activities. Overall, I am not getting the experience I expect from the game. Considering that I continue to make regular payments, it is unacceptable to experience this many technical problems in return.

I have made numerous purchases through the game using my Türk Telekom phone line and credit card via the App Store. Despite contacting both in-game support and the relevant support channels about the problems I have experienced, I have not received any response.

I request that the ongoing technical issues in Travel Town, including constant freezing, being unable to access the game, and problems with rewards and orders, be resolved immediately. I also request a refund for my in-game purchases made during the past month, which total more than $21.