Travel Town Keeps Freezing and My In-App Purchases Feel Worthless

I have been experiencing serious problems with the Travel Town game, which I play through the App Store, for a long time. The game constantly freezes, and I am often unable to access it because of “maintenance” messages, making the game virtually unplayable.

I have been making payments almost every week for more than a year and have spent approximately $104 in total. I purchase cards and energy, but the cards I pay for are essentially useless, as I receive cards that are almost identical to the ones given for free. When my energy runs out, I am given reward games that require energy, but because I have no energy left, I have to make another purchase. This makes me feel like I am constantly being pressured to spend more money.

My profile name in the game is “Gülden.” I am extremely frustrated by being unable to access the game, constantly experiencing freezing issues, and not receiving what I believe I should be getting in return for the money I have spent. I request that these issues be investigated, that my account be reviewed, that the problems I have experienced be addressed, and, if possible, that I receive some form of compensation for the money I have spent.