Transferz didn’t show up at the airport pickup — how can I get my money back?

If Transferz didn’t show up at the airport pickup and you want your money back;

Check your booking details first;

• Open your Transferz confirmation/email
• Note:
– Booking reference/ID
– Pickup date & time
– Service type
– Amount paid
• Screenshot the booking and receipt

Check communication from the driver;

• Look for texts/calls/notifications
• Screenshot:
– Any messages from driver/company
– Missed calls related to the trip

Verify your email (including Spam);

• Search for:
– “Transferz booking”
– “Driver assigned”
– “Cancellation”
– “No-show”
• Screenshot relevant messages

Contact Transferz Support immediately;

• Use the app/website help or official support email
• Explain:
– Driver never showed up
– You did not use the service
• Provide:
– Booking ID
– Date/time
– Pickup location
– Screenshots of booking & communications

Ask for:
• Full refund
• Trip cancellation confirmation

If Transferz refuses or ignores your request, consider filing a complaint on Xolvie to pursue a resolution.