Top Eleven Charged Me but Never Delivered the Purchased Package

I paid through my Vodafone phone bill for a service I wanted to purchase in the Top Eleven game, but I never received the service. On August 26, my Vodafone account was charged four times for $21.00 each, for a total of approximately $83.00, under the name “Top Eleven Be - Special package.” However, the package was never credited to my game account, and I was unable to use the service I paid for.

When I contacted Vodafone customer service, they told me there was nothing they could do from their end due to a system issue, and my problem remained unresolved. I am requesting a refund for the charges added to my phone bill, as well as a thorough investigation into this issue and a clear explanation of what happened.

Although the payments were charged through my Vodafone bill, I did not receive what I paid for in the game. I therefore request that this issue be resolved as soon as possible, either by refunding the charges or by fully crediting the purchased packages to my game account.