Top Eleven Charged Me Four Times for a Premium Membership I Never Received

On August 25, 2025, I attempted to purchase a Premium membership through the Top Eleven game. During the payment process, the game repeatedly displayed errors, and the purchase was never completed. Despite this, my Vodafone account was charged four times on the same day for $21.00 each, even though I did not receive any service.

No Premium membership was activated, and no benefits or packages corresponding to these payments were added to my game account. I have been unable to get help from either the game or Vodafone regarding this issue, and I received absolutely nothing in return for the payments I was charged.

I request a full refund of all four charges of $21.00, totaling approximately $83.00, and ask that the underlying error be identified and the necessary checks be carried out to prevent this from happening again.