I sent a payment through Tipalti, but the recipient has not received the money. How can I check the payment status and the expected processing time?

How to check the payment status in Tipalti and understand the actual processing timelines. Here are useful and up-to-date recommendations:

After a payment is sent in Tipalti, each payout is assigned its own status. You can check it in the sender’s dashboard under the payments or transaction history section.

Pay attention to whether the payment is marked as processing, pending approval, on hold, or already sent to the bank. These statuses directly affect the expected settlement time.

It is also important to consider the selected payout method. Bank transfers—especially international ones—may take longer due to intermediary banks, currency controls, and internal compliance checks.

Even if Tipalti marks the payment as sent, the actual crediting to the recipient’s account may take several business days.

You should also verify the recipient’s details. Errors in bank information, name, country, or currency often cause payments to get stuck during verification or be returned to the sender without a separate notification.

If the status does not change for a long time or appears unclear, record the payment date, amount, and current status, and describe the situation on Xolvie.

This step often helps you get faster clarification on a specific transaction and understand at which stage the issue occurred.