Timo Chat Account and Device Ban Appeal for Access Restoration

I am a user of the Timo Chat application and my account and device have recently been banned by your system. When I try to log in, I receive the message “Your device has been blocked by the system. You cannot log in.” and I cannot access my account at all. I also tried to log in from another device, but the account remains inaccessible. My Timo ID or username is 186660980*** and my registered email address is sekarjae***@gmail.com. I do not believe I have intentionally violated your community guidelines or terms of service. If there has been any misunderstanding or if the system has detected something incorrectly, I sincerely apologize and I am ready to cooperate for any necessary review. I kindly request that you review my account and device status in detail, explain clearly if there was any violation, and remove the ban on both my device and my account so that I can continue using Timo Chat. I enjoy using your platform to connect with people and I hope my access can be restored as soon as possible. Thank you in advance for your time and support.