Timo Account Blocked: “Token Is Empty” Error

My Timo account has been blocked since around 7 o’clock today and I still cannot access it. When I try to log in, I receive an error message on the screen saying “Token is empty, Please check it~ (errCode:g4023)” and I am unable to use my account or the service in any way. I have not been able to reach Timo customer service yet, so I have not received any explanation about the reason for this block or how it can be solved. I would like my account to be checked urgently and the block to be removed so that I can log in and use the service again. I request that my account be unblocked as soon as possible or that I receive a clear explanation and solution regarding this situation.