I would like to update my ID information on my TikTok account since my surname changed after my divorce. My username is Selma Ballıca, and I am requesting that it be updated to my new surname, Selma Çivi.
There is a balance in my account, but I cannot withdraw it because ID verification is required. Even though I uploaded my updated ID with my new surname during the verification process, I keep receiving an error message saying “update your information” and the process never completes.
I have also been unable to reach TikTok help center or support channels, which has left me stuck and frustrated. I request that this issue be resolved as soon as possible and that my account be updated to reflect my new legal identity information.
On September 25, 2025, I tried to transfer my TikTok withdrawal balance to my bank account but encountered a problem during the name verification step. Even though my first and last name information is exactly the same on both my TikTok account and my bank account, the system repeatedly shows the er...
I submitted my identification documents to TikTok for verification, but they were not approved. Despite contacting TikTok support multiple times, I have not received any response or assistance. My account currently has ₺1000, but I am unable to withdraw or convert it to coins because of this unresol...
I am 16 years old, and my TikTok account (username: eyl. İrem) was recently subjected to an age restriction. Even though my date of birth is correct and I uploaded my official ID for verification, I still receive the error message: “We could not verify your age.” Because of this, I have been unable ...
I haven’t been able to access my TikTok account with the username t** for the past three days. The account was created years ago using my old phone number, and I no longer have access to that number at all. When I try to log in, the verification code is always sent to that old number, so I’m unable ...
I’ve been completely locked out of my TikTok account because it was registered with my old phone number, which I no longer use. Now when I try to log in, the verification code gets sent to that old number, and I have no way of receiving it. All my videos, memories, and personal content are tied to ...
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