Brand Overview: TicketSales.com
TicketSales.com is an online ticket resale marketplace that provides access to live sports, concerts, and theater events. Founded in 2017 and led by CEO Tom Cummins, the company acts as a secondary ticketing platform connecting fans with event tickets across the country.
Contact Info
Email: [email protected]
Phone: 888-729-4718
Industry and Operations
TicketSales.com operates within the secondary event ticketing industry. As an online marketplace, the company does not generate or own the tickets it sells. Instead, it facilitates transactions between buyers and third-party sellers. Key aspects of its business model include:
- Providing a digital platform for third-party sellers to list their ticket inventory
- Reselling tickets for a wide variety of concerts, sports, and theater performances
- Acting as an intermediary for payment processing and ticket delivery coordination
User Sentiment
User sentiment regarding TicketSales.com is heavily critical, with a significant number of consumers expressing frustration over unexpected costs, misleading website practices, and customer service challenges.
- Hidden Fees and Markups: Users frequently complain about extreme price markups and exorbitant service fees that are only revealed at the very final stage of the checkout process.
- Misleading Pricing: Complaints indicate that ticket prices sometimes lack clear currency indicators, causing international buyers to unknowingly pay significantly more than expected.
- Strict No-Refund Policy: Customers consistently express dissatisfaction with the company's refusal to cancel or refund accidental purchases, even when buyers contact support immediately after discovering the true total cost.
- Delayed Ticket Delivery: Many buyers report severe stress due to their tickets not being delivered or transferred until the day before or the actual day of the event.
- Lack of Seating Transparency: Users have noted frustration over purchasing tickets without being able to see the exact row or precise seat location prior to finalizing the transaction.
Share Your Experience
If you have experienced issues with TicketSales.com, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.