Brand Overview: tickets-center
Tickets-Center (also known as Event Tickets Center) is a prominent online ticket resale marketplace. Founded in 2005 by Adam M. Young, the company operates as a secondary market platform that connects fans with independent ticket sellers for various live entertainment events.
Contact Info
Phone: 1-833-312-1190 or 1-877-698-0117
Email: A direct, general customer service email is not publicly available on their primary contact page, as the company requires customers to use an online support form. However, the email [email protected] is occasionally used to address online reviews.
Industry and Operations
Tickets-Center operates within the secondary ticketing industry. It functions purely as a third-party intermediary, meaning it does not own the tickets it sells, nor is it officially affiliated with any venue or box office. Prices are determined by independent resellers and are frequently listed above the original face value.
- Facilitates the resale of tickets for concerts, sporting events, and theater productions
- Provides a digital platform with interactive seating charts
- Relies on independent sellers to fulfill orders via digital or physical delivery
- Generates revenue by adding service, processing, and delivery fees to the final transaction
User Sentiment
Customer sentiment toward tickets-center leans heavily negative on third-party review platforms, with most users expressing dissatisfaction regarding pricing transparency, hidden costs, and stressful fulfillment processes.
- Excessive and Hidden Fees: A primary complaint involves steep service and delivery fees that are only revealed at the very end of the checkout process, making the final price drastically higher than initially advertised.
- Deceptive Sales Tactics: Users frequently report feeling pressured by artificial urgency features on the website, such as countdown timers and low-inventory warnings, which cause them to overpay without cross-checking official box office prices.
- Ticket Delivery Anxiety: Customers are often frustrated by the company's policy of releasing tickets very close to the event date, sometimes within just hours of the show, which creates immense stress about whether the tickets will arrive at all.
- Refund and Customer Support Issues: Buyers who receive invalid tickets, wrong seating assignments, or face postponed events complain that the customer service team is unhelpful and that securing a refund is a difficult, drawn-out process.
Share Your Experience
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